INFO-624 Service Design
3 Credits
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INFO-624-01
Thursday
3:00 pm â 5:50 pm
Manhattan - W14, 613
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INFO-624-02
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INFO-624-XX
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INFO-624-XXX
Service design is a human-centered craft focused on integrating human, digital, and physical interactions to create differentiated experiences. Students will apply diverse frameworks and mapping techniques, such as service blueprints and ecosystem loops, to (re)imagine and visualize complex service ecosystems across various sectors, including government, nonprofits, museums, libraries, public spaces, private spaces, and the private sector. Through hands-on projects and activities, students will explore the social, technological, technical, ecological, and participatory aspects of designing and expanding everyday services, with an emphasis on the principles, techniques, and methods that drive an effective service or disintegrate the functioning of a service flow.