Enhancing Accessibility and Booking Efficiency for the Financial Empowerment Center’s Scheduling Website

In this project, Richa Shah (MSIXD ’25), Chu Yuan Chiu (MSIXD ’25), Jimin Hong (MSIXD ’25) and Jiyoung Lee (MSIXD ’25) redesigned the site NYC.gov’s Financial Empowerment Center to address usability issues, streamline the booking flow, and improve accessibility. The project focused on boosting service awareness, setting clear expectations, and creating a user-friendly experience for individuals of all ages and digital literacy levels. Read all about the project on the IXD@Pratt blog.