Office of Facilities Management

The Department of Facilities Management, Planning, and Design is responsible for major and minor project management, space reporting and management, campus planning, master planning and development, and campus enhancements, including management of the institute’s buildings, assets, and utilities. The Department's objectives are carried out by experienced, professional employees/personnel in support of the Institute and its mission. The Department of Facilities Management is an integral part of Pratt’s Administrative Services.

Our Mission

The mission of Facilities Management is to support the Institute by enhancing the quality of physical facilities. We do this through planning, designing, engineering, constructing, and maintaining in a responsive, service-oriented, effective, and environmentally-conscious manner.

Our Vision 

To be an innovative team that is recognized and respected for fostering a high-quality, lasting environment.

Our Values

Truth, Respect, Excellence, Teamwork, and Integrity.

Service Requests

How to Submit a Facilities Service Request

Did you know the Office of Facilities Management receives over 900 service requests a month? That is about 215 per week or more than 11,000 per year.  Help the Office of Facilities Management to improve our service and response time by using the online work order system.   Accessed via the Pratt web portal, the online system is easy to use and filled with user-friendly functionality: 

  • submit work and service requests online using your onekey credentials,

  • receive real time assignment of work orders with updates on status and scheduling,

  • use the review function to update service order requests and check your work order history. 

To Submit a New Work Order/Service Request:

Standard Work Orders and Service Requests should be submitted online using onePratt via (Pratt onekey username and password required).

1) from the onePratt dashboard click the Contact Support button or use

2) from the Help page select: Contact Facilities

3) You will be directed to the Pratt Institute work request welcome page

4) enter the service needed using the work request form.


Office Hours

Normal Business Hours:Monday–Friday (8 AM–4 PM)

Evening/Night Shift Hours: Monday–Friday (4 PM–11 PM; 11 PM–7 AM)

After Hours or Emergencies
After 11pm or on weekends, emergencies may be called in to the Pratt Department of Public Safety and Security. They will get in touch with someone on duty.

During School Work Coverage
During the school year our staff is on duty seven days per week, 24 hours per day to handle routine cleaning of dorms, office areas, academic buildings, and dining halls as well as handling any emergencies that may occur.

During Summer Work Coverage
During the summer months, our staff is on duty seven days per week between the hours of 7:30 AM through 4 PM; and 4 PM through 11 PM. We also provide emergency service between the hours of 11 PM and 7:30 AM.

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